Privacy Policy

This Privacy Policy (“Privacy Policy/Policy”) discloses the privacy practices for JoinIvy Training and Technology Ltd. (“JoinIvy”, “We/we” or “Us/us”) with regard to Your (“You/you” or “Your/you”) use of the JoinIvy web site and / or mobile application (collectively referred to as the Website herein). This Privacy Policy along with Terms of Use describes our practices regarding how we collect, store, use, share and secure your personal information across the Website. It also describes your choices regarding use, access and correction of your personal information and your rights in relation to your personal information and how to contact us in case of a complaint.

Protection of your privacy is very important to us. We understand clearly that you and your Information is one of our most important assets. Please read this Privacy Policy carefully. By using the Website, you indicate that you understand, agree and consent to this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not use/access this Website.

Please note that this Privacy Policy is subject to change at any time without notice. To make sure you are aware of any changes, please review this Policy periodically. If you continue to use the service you shall be deemed to have agreed to accept and abide by the modified Policy.

By Personal Data, we mean any information that can either itself identify you as an individual (“Personally Identifying Information”) or that can be connected to you indirectly by linking it to Personally Identifying Information.

Collection of Information:

You are not required to provide us with any Personal Data as a visitor. When you visit the Site, we collect and store certain information in order to improve security, analyse trends and administer the Website with a view to assist us in improving customer experience. We use this information to evaluate traffic patterns on our Website so that we can make it more useful to our visitors.

We collect your Personal Data when you register with us, when you express an interest in obtaining information about us or our products and services, when you participate in activities on our Website or otherwise contact us. We only collect your Personal Data if we have a proper reason for doing so and after obtaining your consent. Our primary goal in collecting your Personal Data is to provide you a safe, efficient, smooth and customized experience. This allows us to provide lessons, courses, study material, tutorials that most likely meet your needs and to customize our Website to make your experience safer and easier. We do not voluntarily make this information available to third parties, nor do we use it for any other purpose, except as set out herein.

When you register on our Website, we may collect a variety of information that you will voluntarily provide to us via one of our registration forms, via a chat or phone session, such as name, email address, display picture, mailing address, phone number, geographic location, phone number, date of birth, username or password, billing information, etc.

We collect information about you and your use of our service, your interactions with us as well as information regarding your computer or other device used to access our service. This information includes your activity on our Website, such as classes, study materials, courses and search queries;details of your interactions with customer service; device IDs or other unique identifiers, device and software characteristics (such as type and configuration), connection information, statistics on page views, referring source ( for example, referral URLs ), IP address, browser and standard web server log information, information collected via the use of cookies, web beacons and other technologies.

With the help of back end applications, we aim at providing better services and interaction with teachers. If you use a feature that requires payment, we may redirect you to a secure payment gateway. You may store and save your payment details like card numbers with the gateway. We do not have access to this data. All payment transactions are processed through secure payment gateway providers. We do not store any card information (other than the last 4 digits of your card) in our servers.

The Website can use technologies such as cookies and log files for several purposes, including to help understand how you interact with our site and services, in order to provide a better experience.

Sharing and Disclosing Personal Information :

We use other Service Providers to perform services on our behalf or to assist us with the provision of services to you. We engage Service Providers to provide marketing, communications, infrastructure and IT services, to personalize and optimize our service, to process credit card transactions or other payment methods, to provide customer service, to analyze and enhance data (including data about users interactions with our service), and to process and administer consumer surveys. In the course of providing such services, these Service Providers may have access to your personal or other information. We do not authorize them to use or disclose your personal information except in connection with providing their services.

Third Parties and Links :

We may pass your details to our agents and subcontractors to help us with any of our uses of your data set out in our Privacy Policy. For example, we may use third parties to assist us with delivering services to you, to help us to collect payments from you, to analyse data and to provide us with marketing or customer service assistance. We may transfer our databases containing your personal information if we sell our business or part of it. Other than as set out in this Privacy Policy, we shall NOT sell or disclose your personal data to third parties without obtaining your prior consent unless this is necessary for the purposes set out in this Privacy Policy or unless we are required to do so by law.

Our Website may contain links to other websites that are not under our direct control. These websites may have their own policies regarding privacy, and are not subject to this Privacy Policy. We have no control of or responsibility for linked websites and provide these links solely for the convenience and information of our visitors. You access such linked Websites at your own risk. You should check the privacy policies, if any, of those individual websites to see how the operators of those third-party websites will utilize your personal information.

Your Rights :

If you are a registered user, you can access, edit, or delete your Personal Data associated with your profile, in accordance with the provisions of this Privacy Policy, when logged into our Website.

You have the right to object to our processing of your Personal Data for direct marketing purposes (including profiling for direct marketing purposes). If you make such an objection, we will cease to process your Personal Data for this purpose.

You may exercise any of your rights in relation to your personal data by sending us an email. We may retain your personal information where we are required by law, or if we are compelled to do so by a court order or regulatory body or for the establishment, exercise or defense of legal claims.


We take all practical precautions to protect the personal information both online and offline to reduce the risks of loss, misuse, unauthorized access, disclosure and alteration. We have standard SSL certification for ensuring secure connection between our server and user. If you believe your account has been abused, please contact us by sending us an email.

We have appropriate security measures to prevent Personal Data from being accidentally lost, or used or accessed unlawfully. Those processing your Personal Data will do so only in an authorised manner and are subject to a duty of confidentiality. We will notify you of a suspected data security breach where we are legally required to do so.

We do not sell or rent your personal information to third parties for their marketing purposes without your explicit consent and we only use your information as described in the Privacy Policy.


We transfer cookies, which are small files containing a string of character, to your IP address, giving the browser distinct identification, in order to keep track of the user’s preferences. Furthermore, these files also help in logging in faster and act as a mechanism to determine user trends. The data thus retrieved, enables us to enhance the user experience. Most web browsers can be set to disable the use of cookies. However, if you disable Cookies, you may not be able to access functionality on our Website correctly or at all. We never place Personally Identifiable Information in Cookies.

Ownership of Rights:

The Website contains copyrighted or licensed material, trademarks and other proprietary information, including, but not limited to, text, software, photos, video, graphics, music, sound, protected under the applicable copyright laws. All rights, including copyright, in this Website are owned by or licensed to us. Any use of this Website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without our permission. You are prohibited from modifying, copying, distributing, transmitting, displaying, printing, publishing, selling, licensing, creating derivative works or using any content available on or through our Website for commercial or public purposes. You acknowledge that you do not acquire any ownership rights by downloading copyrighted material.


By submitting data to us or our agents or using the Site, you consent to our use of your data in the manner set out in this Privacy Policy. If you object to this Policy, please do not use this Website. We will not be liable for any damages of any kind arising from the use of this Website, including, but not limited to compensatory, direct, indirect, incidental, punitive, special or consequential damages, loss of data, goodwill, business opportunity, income or profit, loss of or damage to property and claims of third parties.

Governing Law:

This Policy shall be applied and enforced in accordance with the laws of Arab Republic of Egypt.